Privacy Policy

This Privacy Policy explains how Engage collects, uses, stores, and protects information when you visit our website, create an account, contact our team, or use our products and services.

This policy covers information provided directly by you, information generated while using the platform, and limited technical information collected to keep the service secure and reliable.

We may collect account information such as your name, email address, phone number, company name, billing details, and workspace or team information.

We may collect service data such as message activity, contact records, campaign activity, billing transactions, integration settings, audit logs, and support requests.

We may collect technical data such as IP address, browser type, device information, approximate location based on IP, login timestamps, and platform usage logs.

We use information to provide the Engage platform, manage accounts, process billing, support integrations, respond to support requests, improve product performance, and protect the service from abuse or unauthorized access.

We may also use contact details to send important account notices, service updates, product announcements, and operational alerts related to your account.

When you use Engage, you may store customer data, message content, templates, contact attributes, and operational history inside the platform. You are responsible for making sure you have the right to collect and use that customer data.

Engage acts as a service provider for customer data you choose to store or process through the platform. You remain responsible for your own legal and policy obligations, including consent, disclosure, and communication rules that apply to your business.

We do not sell your personal information. We may share information with service providers and infrastructure partners that help us operate the product, process payments, deliver communications, store data, or provide customer support.

We may also disclose information when required by law, to protect the rights or safety of Engage or our users, or in connection with a merger, acquisition, financing, or sale of assets.

We use administrative, technical, and organizational safeguards designed to protect account data and service data. No system can guarantee absolute security, but we work to reduce risk through encryption, access controls, monitoring, and auditability.

We retain information for as long as needed to provide the service, meet legal or accounting obligations, resolve disputes, enforce agreements, and maintain security or operational records.

We may use cookies or similar technologies to keep you signed in, remember preferences, measure site usage, and improve performance. Some analytics tools may collect aggregated usage data to help us understand how the site and product are used.

You can control cookies through your browser settings, but some parts of the service may not work properly if essential cookies are disabled.

You may update account information through the platform or by contacting our team. You may also request access to or correction of certain account information that we maintain.

If you want to close your account or ask questions about data handling, contact us using the details on our contact page. Some information may still be retained where required for billing, compliance, fraud prevention, security, or legal obligations.

Engage may rely on third-party services such as hosting providers, payment processors, communication providers, and integration partners. Their systems may process or store some information as part of delivering the service.

If you connect third-party services, your use of those services will also be subject to their own terms and privacy policies.

We may update this Privacy Policy from time to time. When we make material changes, we may update the date on this page and, where appropriate, notify account owners through the product or by email.