Help Center

How can we
help you?

Whether you're troubleshooting an integration or have questions about our API, our team is here to support you.

For complex technical issues or billing inquiries, reach out via email.

Get quick answers directly on WhatsApp. We typically reply in under 5 minutes.

Common Troubleshooting

Ensure you are sending the key in the Authorization header with the Bearer prefix, and check that the key is active in your dashboard.

Check that your endpoint is publicly accessible and returns a 200 OK response. We will retry deliveries up to 3 times.

This usually means the recipient does not have an active internet connection. It will change to "delivered" once received.

Help Center

Whether you're troubleshooting an integration or have questions about our API, our team is here to support you.

For complex technical issues or billing inquiries, reach out via email.

Get quick answers directly on WhatsApp. We typically reply in under 5 minutes.

Ensure you are sending the key in the Authorization header with the Bearer prefix, and check that the key is active in your dashboard.

Check that your endpoint is publicly accessible and returns a 200 OK response. We will retry deliveries up to 3 times.

This usually means the recipient does not have an active internet connection. It will change to "delivered" once received.